Shipping policy

Thank you for shopping with Cylen Jewelry. Below you'll find all the information you need about our shipping process.

Processing Time

All orders are processed within 1–2 business days after payment is confirmed. Orders placed on weekends or holidays will be processed on the next business day. You will receive a confirmation email with tracking information once your order has shipped.

Shipping Options & Delivery Times

We offer the following shipping options at checkout:

• Standard Shipping (5–10 business days): Free on all orders
• Expedited Shipping (3–6 business days): $7.99

Delivery times are estimates and may vary due to carrier delays, weather conditions, or other circumstances beyond our control.

International Shipping

We ship worldwide. International orders may be subject to customs duties, taxes, and fees imposed by the destination country. These charges are the responsibility of the buyer and are not included in our product or shipping prices. Delivery times for international orders may vary depending on the destination.

Order Tracking

Once your order has shipped, you will receive an email with a tracking number. You can use this number to track your package through the carrier's website.

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us at service@cylenjewelry.com within 7 days of the expected delivery date. We will work with the carrier to resolve the issue and ensure you receive your order or a replacement.

Address Accuracy

Please ensure your shipping address is correct before placing your order. Cylen Jewelry is not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, contact us immediately at service@cylenjewelry.com and we will do our best to make corrections before the order ships.

Contact Us

If you have any questions about your shipment, please don't hesitate to reach out to us at service@cylenjewelry.com. We're happy to help!